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Visitor
antfilion
Posts: 3
Registered: 05-31-2008
0

Error loading PGP WDE Recovery Disks

I know there's been a lot of questions about loosing BootGuard and how to reinstall it, but my problem is a bit different. I have lost BootGuard after installing Ubuntu and I've been trying to use the recovery cd to decrypt my hard drive. But the problem is that after deciding to boot off the recovery cd, my computer just idles with a blank screen. I can see it start the booting sequence, but it never gets to the point to ask my password.

 

Just wondering if its because of the many (3) partitions that maybe makes it hard for him to find my windows partition?

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Tom
Posts: 5,076
Registered: 11-07-2003

Re: Error loading PGP WDE Recovery Disks

I'm just offering a guess - that installing Ubunto created a MBR that removed the use of the PGP bootloader.  My further guess is that you may need to use the Windows CD to rebuild your MBR, in order to be able to use the PGP Recovery CD for decryption.
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Visitor
antfilion
Posts: 3
Registered: 05-31-2008
0

Re: Error loading PGP WDE Recovery Disks

Ok so I've tried rebuilding my MBR with the windows cd, but no luck. Actually GRUB still loaded, so it must be setup to boot the linux partition first, where GRUB is. So, here's my question: why would the recovery cd depend on having windows and only windows present on the hard drive?

 

You see, prior to reinstalling a newer version of Ubuntu, I had the bootguard loading up before GRUB loaded. So is there a way to just simply reinstally bootguard in the MBR without having to depend on the recovery cds which doesn't load? Keep in mind that the only working os at this point is linux...

 

I'm still not sure why I'm the only one with a problem loading the recovery cds.... am I the only one dual booting with WDE?!

PGP
agar
Posts: 474
Registered: 04-05-2006
0

Re: Error loading PGP WDE Recovery Disks

It's also possible that the Ubuntu installation modified the partition table. I've seen this at a customer, where a Linux upgrade on a dual-boot system killed the Windows/WDE partition.

 

PGP WDE takes many steps to protect the MBR and partition table while in Windows. Unfortunately, those drivers/protections aren't loaded in Linux so it can modify the disk at will.

 

The customer referenced above was able to boot from the Recovery CD though and manually decrypt the Windows partition. He then used GetDataBack (see http://runtime.org) to fix the partition and recover his data.

 

I really don't know why the Recovery CD isn't working for you though. Is it possible that you're using a different Recovery CD version than the version of PGP WDE you had installed? Sometimes this occurs when the CD is cut on initial install, but not re-created after a WDE upgrade. Would it be possible to use a WinPE or BartPE disk instead? You'd need a separate Windows system to build the disk of course, but it might allow you to decrypt using the pgpwde command line. See KB article 807 for details -- I think you need a valid support contract to read the article though, since you can download PE tools and extra docs.

 

Finally, when you install WDE it takes the original boot loader and moves it into an encrypted area then installs Bootguard. After authenticating with the PGP passphrase, BootGuard chains to (executes) the old boot loader. This is the design, it works well in dual boot with non-Windows OSes, and sounds like is what worked for you initially. Unfortunately, it then sounds like the Ubuntu upgrade overwrote BootGuard with its own boot loader, eliminating your ability to auth to the Windows partition. We don't have a Linux product that could re-create the BootGuard code. However, Recovery CD or WinPE should do it -- though, as mentioned above, you may need to decrypt the disk first.

 

I know none of that solves your problem, but hopefully gives you some extra info and avenues to try. 

Visitor
antfilion
Posts: 3
Registered: 05-31-2008
0

Re: Error loading PGP WDE Recovery Disks

Thanks for those suggestions agar, it did indeed give me ideas to try.

 

First, I tried WinPE, but failed at providing all the required dlls and drivers for the command line to work(I don't know that much about computers!). After numerous attempts, I ran out of CDs...

 

Then I tried to use VMWare Desktop to load windows in Ubuntu.  However, when I added the encrypted windows partition to that virtual machine, vmware said NTFS drive was corrupted. When I tried to mount directly the partition on ubuntu (even if its encrypted, it should still mount and show garbage right?), it returned an error of "NTFS signature is missing." and wouldn't mount. 

 

Today I tried passing the WHOLE hard drive to vmware (sda instead of sda1), and virtual windows actually did recognize the encrypted NTIS partition, and in fact says its "healthy"! I'm not sure how to make the desktop pgp recognize this encrypted drive, so I tried the command line version. However, I get this message:

>PGPwde.exe --decrypt --disk 1 --partition 1 -p passphrase

Invalid stage2 start sector.

Invalid stage2 start sector.

Bad passphrase
Operation start decrypt disk failed:
Error code -11976: corrupt data

 

Now it seems theres 2 errors in this message, invalid sector and bad passphrase. So my question is: is the passphrase bad because the start sectors are corrupted?