PGP Desktop for Windows

[lonevvolf]

I am unable to send any emails using Outlook Express through my GMail account when PGP services are running. I get the error:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'GMail', Server: 'smtp.gmail.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error Number: 0x800CCC0F

In OE, and in the PGP Messaging log, I see alot of:

15:14:28 Error Unable to find account info for:<my ip here>

[Galen]

Try this. Open PGP Desktop, go to PGP messaging. Under account properties click the name of the server. On the window that opens, check you have the correct SMTP server set - if not correct it. The automatic account configuration program has a bug and incorrectly picked up the name of the SMTP server on mine - it merely used the name of the inbound POP3 server, which is a fat lot of good if your inbound and outbound servers don't have the same name. It took me ages to find this - but after that I was in business. I use Thunderbird, but I guess that doesn't make any difference with this problem. I've reported it using the official form on the website.

Regards

Bob

[lonevvolf]

Thanks for the tip...it seems that PGP didn't fill ANYTHING in that area automatically, so I added the info. The only difference now, though, is that OE immediately gives the error message, instead of actually trying and waiting until the timeout. I have turned off SSL as instructed in OE, and turned it on in PGP, but still not working.

[lonevvolf]

Additionally, in the PGP log, I now see:

17:29:38 Error Invalid cookie; restart your email or IM client

Needless to say, I have tried restarting OE many times.

[RobJohansen]

I have seen the EXACT same problem with my Gmail account, but I was able to get it working flawlessly by setting up the PGP service manually. Here's how:

1) In Outlook Express, make sure your Gmail account is configured not to use SSL. Why? Because PGP Desktop will automatically handle the SSL for you. So do the following:

a) Open Outlook Express
b) Click the Tools menu, then click Accounts
c) Select your Gmail account then click Properties
d) Click the Advanced tab then uncheck the two boxes which say This server requires a secure connection (SSL)
e) Click OK, click Close, then close Outlook Express.


2) Manually configure a PGP Service to secure your Gmail account. So do the following:

a) Double-click the PGP Tray icon to open PGP Desktop
b) Click the PGP Messaging control box.
c) If there is a partially or incorrectly configured PGP Service for your Gmail account, remove it by right-clicking on it and selecting Delete Service (then click OK to confirm the delete).
d) Right-click the PGP Messaging control box, then click New Service
e) Accept the default security policies by clicking Done (bottom right)
f) Click the New Service link (next to the Description field) and enter any descriptive name you like for the service
g) Click the no server link (next to the Server field).
h) For the incoming mail server, enter pop.gmail.com and set the Protocol to POP.
i) For the outgoing mail server, enter smtp.gmail.com
j) Check the box (near the bottom) which says Require SSL/TLS when communicating with these servers, then click OK
k) Click the no username link (next to the Username) field and enter your username (remember to include @gmail.com).
l) Click the no key selected link (next to the Default Key field) and select the default key that will be used to sign messages you send, and decrypt messages you receive with this account.
m) Close PGP Desktop


Once you've done that, open Outlook Express and enjoy the benefits of proxied email encryption in PGP Desktop 9.0!

[lonevvolf]

This is exactly what I had done before, but I redid it anyway. Still doesn't work. Same error.

[lonevvolf]

Are you actually using google's SMTP to send mail? I don't believe that you can be, since you haven't set the non-standard SMTP port that they use anywhere in the process. Please check and let me know.

[RobJohansen]

Without a doubt I have my Gmail account (both POP and SMTP) working with PGP Desktop 9.0. FYI, Gmail doesn't use a non-standard port for SMTP, they use the standard port for SMTPS, which is 465. However, as I said earlier, I'm using port 25 for SMTP because PGP Desktop upgrades it to SMTPS for me.

[lonevvolf]

Then there is for sure some other bug going on here. Is there anymore information I can give to you to help debug this?

[Chuck]

I reinstalled 9.0 beta and set up Gmail as per Robert's instructions. It worked great! I must say, however, that when I went in and did some snooping in the Gmail account settings in PGP (even though I ended up leaving them unchanged), Gmail stopped working. I had to delete the PGP service and add it again. Then, all works fine. So Robert's comment above about "c) If there is a partially or incorrectly configured PGP Service for your Gmail account, remove it by right-clicking on it and selecting Delete Service (then click OK to confirm the delete). " is apparently well founded! CHUCK